operators

FAQ

  AVAILABILITY AND DEVICES
  1. What devices can I watch MyPortugueseTV on?
    You will be able to watch MyPortugueseTV content through following platforms:

 

  PAYMENT
  1. How do I subscribe to MyPortugueseTV?
    You can subscribe to MyPortugueseTV via our website. Please click here for full details on how to subscribe.

  2. How do I pay to watch MyPortugueseTV?
    To watch MyPortugueseTV, you need to subscribe via our website. Please click here for full details on how to subscribe. After selecting the TV package that you need, you can choose to pay by credit card or debit card, using the Sage Payl service. With this initial payment, you will immediately be able to sign-in to watch the TV channels.

    Please note we are using Recurring billing - which is an automated payment and installment plan on a regular schedule. Recurring billing is used to charge customers the same amount every month. On a certain date, it will charge Your credit card or bank account. You will be notified about billing type before you'll complete Your first transaction. You can cancel your Subscription at any time directly through Sage Pay account or by submitting cancellation request to our support team Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser..

  3. Is your payment service secure?
    MyPortugueseTV uses the Sage Pay service which is completely safe.
    Sage Pay is securely protected by data encryption technology. It encrypts your sensitive financial information so the only person who can see it is you, reducing the risk of online fraud and identity theft.

  4. How do I cancel my subscription?
    If you have signed up and have changed your mind about subscribing, you have a right to cancel your membership at any time. Cancellation requests can be submitted to our support team Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser.. Please note we will need to know your email, username and date of last transaction.

    Immediately on cancellation, no further payments will be taken from your account.

  5. Will I get charged for internet usage?
    Our MyPortugueseTV content is delivered via your broadband service and so data usage will come under this. You should check your monthly data usage limits, but our content is about the same as watching TV or video on a website (between ~500kps-1Mbps).

 

  TROUBLESHOOTING
  1. I'm experiencing difficulties using your service
    If you have experienced some difficulties using our service, please provide answers to the questions below and email them to us Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser. 
    We will then do our best to resolve the issues you've been experiencing.

    - What is the primary device you're using to watch our service?

    - Who is your ISP provider (Sky, TalkTalk, Virgin, BT, etc.)?

    - What is your public IP address? (can be found: http://whatismyip.com)

    - What is the speed to your network (http://speedtest.visionip.tv)?

    - Please describe the problem and send a screenshot of what you see? What message displays on screen (if any)

    - When did the problem first start?

    - Your post code


  2. What happens if I have forgotten/lost my password?
    If you have forgotten/lost your username, please contact us at: Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser.

  3. What happens if I forget/lose my username?
    If you have forgotten/lost your username, please contact us at: Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser.